Terms and Conditions
Please read and accept our ‘Terms and Conditions’ below.
All orders are subject to our terms and conditions as set out below.
Artwork Copyright
You must either own the copyright to the artwork you are submitting to us or have written permission and provide us with proof. Otherwise we will cancel your order without a refund or just refuse to process and print/transfer your artwork onto products. Custom Shirts and More (Rob Gaffney) will not be held liable for copyright infringement by customers providing copyrighted artwork. That means asking us to print well known brand names or images etc. I.E. Disney Characters, or Marvel Characters. Basically unless you own the copyright to the artwork and can show us permission to reproduce it we will not print and customise a product with it. By uploading artwork to us and purchasing products thru our checkout you agree to this. You also agree that Custom Shirts and More cannot be held liable for any copyright infringement issues that may arise due to copyright permissions.
Product Refunds/Returns
The products you are buying on this website www.customshirtsandmore.co.uk are customised for you with artwork either provided by you or created by us for you. As a result of this we cannot except any refunds and returns for goods purchased that have been customised. There are no exceptions to this. As once they have been customised we cannot sell them onto another customer. We will replace faultily goods/products provided there was a fault in the production of the customised finished product: i.e. we created the artwork and printed it in the wrong place by mistake. However if you have approved the final artwork then we will not be liable for any mistakes. It is your responsibility to check all your artwork is correct before submitting it to us to customise a product. As after the printing and transfer process we cannot correct any mistakes as they are now permanent! If you are suppling the product-garment to be customised and a mistake happens you will need to supply extras at your own cost. We will not reimburse the product cost. However if we make a mistake and we have provided the product we will replace it at our cost. Provided the mistake was made by us.
Order Processing Times
Once you have placed an order with us and your payment has cleared you will then be asked to upload your artwork for your product. Once we have manually checked your artwork and approved it you can expect your order to be shipped in a day or two from then if we have the products ordered in stock. Some items may be out of stock with our suppliers and where possible we will offer you a chance to exchange to another product that is in stock. Or to cancel your order for that product. Whilst we do hold some stock on some products there are far to many options for us to hold every size and colour in stock. Our adult custom hoodies for example come in 16 colours and 7 sizes! Your understanding on this is appreciated. Most items are available on a next day delivery to us from our suppliers, and then we would need to allow a day for us to customise your product and ship it out. So in some cases if we don’t have your item in stock it may an extra day or two for your order from the day of final artwork approval.
Orders placed after 1pm on Friday and over the weekend (Saturday and Sunday) will processed on the following Monday! If we approve your artwork on a Friday between 1pm and 5:30pm, your order will not move to the customisation stage until the following Monday or when the product(s) are in stock with us. Please do take this into consideration as when placing your order.
Payment
We accept most major credit and debit cards for out checkout and payments. The secure checkout is provided by Square and we do not hold any payment details including card numbers etc.! Square handles all the payment processing.
Delivery
We aim to get our orders out pretty quickly and dispatched from when your artwork has received final approval. However please do note that if we are creating the artwork for your product(s) we will need your approval on the final artwork and this may add some time your order. Also we may have other orders ahead of you that are being processed or customised. However where possible we will try and minimise any delays. If you require your order quicker and are under time constraints please call us before placing your order. We can then let you know if we can meet your time schedule. We do not offer a rush service! Our orders are in production as and when they come in. In busy times there may delays and we would ask for your understanding in that. We will keep you informed of the progress if there are to be any delays even ones outside of our control.
Shipping
Shipping times are outside of our control. So we cannot be help responsible for any delays in the shipping time once the product(s)/order has left us. If you need the products quicker please do contact us as we may be able to offer you a quicker shipping option at an additional price. Currently we use Royal Mail and EVRi for shipping. You can choose which you’d like to use during the checkout process.
Product/Garment Care
Our garments are suitable for normal washing cycles in a washing machine at up to 40c, however you MUST NOT tumble dry them under any circumstances as the artwork will start to come off and peel! You have been warned. Also please do not iron the decoration directly, You can iron that inside out on a low temp. We recommend turning your garment inside out before washing. That way the decoration is protected during the wash cycle. Then hang to dry. We have tested all of our garments and as long as you follow the instructions included with the garment they should last you as long as the garment! We wear customised garments that we have decorated using our various decoration processes and had no trouble washing them in standard cycle of our washing machine at up to 40c and then hanging them up on a hanger to dry! We wear what we sell!
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